Unified Ticket Inbox
Every support request in one place. Filter by status, priority, category, or assignee — nothing falls through the cracks.
Penlly Help Desk
Customer support that actually resolves issues
Manage tickets, automate responses, and delight customers — with an AI assistant, customer portal, and real-time analytics built right in. No enterprise complexity.
4,200+
Teams Using Penlly
2.1M
Tickets Resolved
<2 hrs
Avg. First Response
94%
Customer Satisfaction
Built for support teams
Everything you need to support & retain
A complete help desk with AI, analytics, and a customer portal — without the bloat of enterprise software.
Ticket Lifecycle Management
Open, in-progress, resolved, closed — with custom statuses and priorities. Auto-reopen when customers reply to a closed ticket.
AI Support Assistant
Claude-powered AI reads the ticket context and suggests instant replies, escalation paths, or knowledge-base answers.
Customer Portal
A branded self-service portal where customers submit tickets, track status, and read answers — no account required.
SLA Tracking
Set first-response and resolution targets per priority tier. See at a glance which tickets are approaching breach.
Agent Roles & Teams
Assign tickets to agents or teams. Role-based access keeps managers, agents, and viewers in the right lanes.
Support Analytics
Ticket volume, resolution time, backlog trends, CSAT scores, and agent performance — all on one live dashboard.
Categories, Tags & Priorities
Classify every ticket by category (billing, bug, feature), tag, and priority. Build automations on top of those rules.
Notifications & Automations
Email alerts on ticket updates, auto-assignment rules, SLA reminders, and webhook triggers for your existing tools.
See every ticket at a glance
Filter by status, priority, and category. Drill into any ticket to reply, escalate, or let AI suggest a resolution.
Open
24
tickets
In Progress
11
tickets
Resolved
189
tickets
Closed
342
tickets
Payment failed on checkout
HighOpen
Can I change my subscription plan?
MediumIn Progress
Feature request: dark mode
LowResolved
AI reads the ticket, suggests the reply
Context-aware suggestions in seconds — no copy-pasting from docs
“Hi, my payment failed but I was still charged. Order #4821. Can you please check?”
AI Suggested Reply
“Hi! I can see your order #4821. It looks like the payment processor timed out but the charge went through. I'm issuing a full refund now — it should appear within 3–5 business days...”
Help Desk + the entire Penlly ecosystem
Support tickets share the same contact database as your CRM, email campaigns, and forms — every interaction in one timeline.
Simple, transparent pricing
Start free with unlimited tickets. Add agents as your team grows.
Plans start at $0/mo · Professional from $29/mo · Save 10% with annual billing
View All Plans & PricingHappy customers start with fast, accurate support
Join 4,200+ teams using Penlly Help Desk to respond faster, resolve more, and keep customers coming back.
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